job types

Types of Mystery Shopping

The tools for conducting mystery shopping have grown over the years. When mystery shopping first appeared the only method that was adopted was the traditional method of someone going into a company and assessing its employees and level of service through a questionnaire. Nowadays, the Internet plays a huge role in conducting these mystery shops. It is important to identify these different forms of mystery shopping and highlight their advantages as well as the disadvantages.

• Mystery Visits
• Telephone Mystery Shopping
• Online Mystery Shopping

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